Planet 7 Casino - Снятие игрока отклонено.

I deposited. $300 no max cash out with $900 in bonus. Played down to nothing won $7500. They say I mixed funds. All I did was deposit after deposit.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Have you been accused of breaching the rule regarding mixed funds?

From the forwarded screenshot I could identify that you have had three pending withdrawals and an active balance of $0,39 when you deposited again and redeemed another promotional offer, is that correct? Is this the issue? If not, could you please forward more detailed cashier and bonus histories along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.