N1 Casino - Выход игрока задерживается.

I made a deposit of 150 euros, got the bonus and after redeeming it for 10500 euros I had a profit of 803 euros. I requested a withdrawal of the said amount and since then 2 weeks have passed and nothing has happened. In the first week they told me that it is not possible to withdraw via bank transfer and that some documents are missing, after I sent them they said ok with the documents and suddenly they deactivated my account. All this time I am being told that the matter is under consideration by the relevant department. If they don't deposit the money to me within a few days, they are probably scammers and I advise you not to even register with this company. I will wait another week and then take legal action.

Έκανα κατάθεση 150 ευρώ πήρα και το μπόνους και αφού το τζιραρισα 10500 ευρώ είχα κέρδος 803 ευρώ. Ζήτησα ανάληψη του εν λόγω ποσού και από τότε πέρασαν 2 εβδομάδες και δεν έγινε τίποτα. Την πρώτη εβδομάδα μου είπαν ότι δεν γίνεται να κάνω ανάληψη μεσω εμβασματος και ότι λείπουν κάποια έγγραφα, αφού τα έστειλα μου είπαν οκ με τα έγγραφα και ξαφνικά μου απενεργοποιησαν τον λογαριασμο. Όλο αυτό τον καιρό μου λένε ότι το θέμα είναι υπό εξέταση από το αρμόδιο τμήμα. Αν δεν μου καταθέσουν τα χρήματα εντός λίγων ημερών μάλλον είναι απατεώνες και σας συμβουλεύω να μην κάνετε ούτε εγγραφή στην συγκεκριμένη εταιρία. Θα περιμένω ακόμη μια εβδομάδα και μετά θα κινηθώ νομικά.

Dear opelkolovos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear opelkolovos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.