N1 Bet Casino - Игрок недоволен общим впечатлением от казино.

Dear a0925259720,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

I spent the whole day playing when my account won at least $5,000 and they deactivated my account and zeroed out the balance🙂？

Hello a0925259720,

Can you please advise how much did you deposit so far into the casino? Did you claim any bonuses there? Is it possible to forward your communication with the casino to nikolas.b@casino.guru?

As you can see, it's close to 50,000 Australian dollars.

Yes, I have received bonuses, sometimes I will cancel, sometimes I will play, after all, normally there is no chance of winning the bonus.

Is it possible to forward your communication with the casino : Sorry my account has been disabled.

And I will clean up my mailbox so I can't provide you with information.

I just want to tell everyone not to be scammed.

I have given up any hope.🙂

And I saw the your website***Doesn't accept players from Australia***

I'm from Australia why can I still deposit money and play?

Hello a0925259720,

Can you please advise when did you create your account in N1 Bet and if it was ever verified in the past?

Also please never delete any communication with any casino as it is almost impossible to resolve an issue without actual evidence.

Validated in early March

Hi,

We have a couple of questions for the player:

1) Why is this specific amount of money mentioned in the complaint's description?

2) Could you please inform Nick about the reason behind the closure of your account?

3) Regarding the confiscation of 4,000+ AUD, you were notified and received a betting history after the investigation. Do you have any questions at the moment?

Australia is not included in the list of restricted countries.

Hello a0925259720,

Could you please answer to the casino to all of their question?

Dear a0925259720,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.