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They took my bonus win of me said free spins are toy money

Dear owenmc197,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which exact bonus you have redeemed?
• Have you activated any free bonuses in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you so much for helping with this issue hopefully the screen shots 9f what they are saying will help

Have sent screenshots 9f there latest reply hope to here soon

Thank you, owenmc197, for the forwarded emails. Could you please advise if you redeemed any free bonuses from this casino in the past?

Dear owenmc197,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.