GGBet Casino - Игрок борется с незавершенной транзакцией.

On the 8th of February 2024, a transaction was initiated by the gg Casino.

The Transaction ID is:

7b81e1a8-c9db-4e49-93b7-81466561b119

However, the money never arrived in the account. I've been unable to get any help from gg concerning this matter.

Best regards,

Am 8.2.24 wurde vom Casino gg

Die Transaktion

7b81e1a8-c9db-4e49-93b7-81466561b119

angewiesen. Das Geld kam aber nie auf dem Konto an. Von gg bekomme ich keinerlei Hilfe dazu.

Vg

Dear Flashhunter1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which payment method you opted for to withdraw your winnings?
• Is the withdrawal still pending inside your account or it has been processed but never reached you?
• Have you received any winnings from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you for your answer

The transaction 72d2a3f1-6f4d-49d0-a2b1-19ea06f97ad7 has been completed at GG.

Payment was made via bank transfer to my German checking account. But it never got there.

When asked, they simply said that I should contact my bank.

Thanks and best regards

Sven H*****

Hallo, danke für Ihre Antwort

Die Transaktion 72d2a3f1-6f4d-49d0-a2b1-19ea06f97ad7 hat ist bei GG abgeschlossen.

Ausgezahlt wurde per Banküberweisung auf mein deutsches Girokonto. Da kam es aber nie an.

Auf Nachfrage schrieb man lediglich, dass ich mich an meine Bank wenden soll.

Danke und viele Grüße

Sven H******

Hello,

The link with the png cannot be opened for me.

Can you please email me the png?

Lg

Sven

Hallo,

Der link mit der png lässt sich bei mir nicht öffnen.

Können Sie mir bitte das png per Mail zukommen lassen?

Lg

Sven

Dear GGBet Casino Team,

• I couldn't open the link either. Could you please post a screenshot here inside the official thread for the player's review?

Thank you very much in advance.

Dear Flashhunter1974,

Please let me know if you receive your winnings while we wait for the casino's response.

Thank you in advance.

Hello, I emailed GG support again and they sent me the PNG. Now I could finally clarify everything with the bank and they have now booked the transfer.

The case is therefore closed. Thanks

Hallo, ich habe nochmals den Support von GG per Mail angeschrieben und sie haben mir das PNG geschickt. Damit könnte ich nun endlich alles bei der Bank klären und diese hat die Überweisung nun auch gebucht.

Der Fall ist somit erledigt. Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Flashhunter1974, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru