Gale & Martin Casino - Бонус игрока был активирован автоматически без ее согласия.

I recently deposited £50 and withdrawn 2500 euros. A bonus was added to my account with out my consent. I won’t the 2500 out of my deposited amount and the bonus was not used. However, they have now said I can only withdraw 550 as the bonus was on my account, even though it was not requested and further more was not used. Sham of a site, complete scam and would stay well clear

Dear April,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general bonus terms and conditions, and this is what I found https://galemartin.com/bonus-terms/?lang=en:

"If you do not wish to be bound to these bonus terms, please send an e-mail to support@galemartin.com  and wait for a reply that the promotion has been cleared from your account BEFORE making any deposit.

Cancelling a bonus by players can be made by contacting support 24/7. The bonus can be cancelled as long as the player did not make a single bet."

"By accepting the First deposit bonus you are bound to all of these Terms & Conditions. If you wish to play without bonuses please contact Support before making any deposit."

Have you opted out from a promotional offer before depositing funds into your account?

I wish I could be of more help unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.

Thank you in advance for your reply.

Best regards,

Petronela

Dear April,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.