Bitcoincasino.us - Аккаунт игрока заблокирован.

is a big scam , when i want to cash out they disabled my account!!!! scammmmm

Hello Djkhalaj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcoincasino.us. Please allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that sometimes the casino blocks the player account until the verification process is finished so it is possible that you are experiencing the same case.

Looking forward to your answer.

Regards,

Nick

Hello Djkhalaj,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear alireza ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry for being late; Yes, my first withdrawal was after 2 years of membership and it was very interesting, they blocked me during the withdrawal and I asked for support, they said it was blocked due to your private issues and they refused for the reason! Yes, I was blocked for $ 100 after depositing $ 100 and when I tried to withdraw $ 500.

Dear Djkhalaj,

Could you please specify a little more detail regarding the case? Did you use any bonus or you played with real money only? When was the last time the casino responded to you and what was it about?

Hi Nick

I totally played with deposit money and I always played for fun in these 2 years and in the end my account balance always reached zero! But that day, luck came to my aid and I was able to win a lot of money in the game and I was very happy because I thought that with this withdrawal, the losses I did would be compensated, but when I registered the request, they were fully accounted after 10 minutes. Delete me and I'm totally confused !!!!! They even blocked my email so I could not communicate! When I reached out to support with another email and asked him why he was doing this; He replied that you were blocked due to your confidential issues and unfortunately we can not say why it is confidential !!!!!!!!!!!!!

It's scam and

Thank you Djkhalaj for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you and all your colleagues

Hello Djkhalaj,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, could I just ask you to clarify the amount of money held in your account? is it BTC 0.01 or is it an amount in USD?

We would like to invite Bitcoincasino.us to join the conversation and participate in the resolution of this complaint.

Dear Bitcoincasino.us,

Can you please provide some insight into the reason for the player's account having been blocked?

Kind regards,

Adam

Thanks for your cooperation and help; I am ready for any questions and any documents; In my wallet is 0.01Bitcoin !

Dear Djkhalaj,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Bitcoincasino.us to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

hello

i promised you this is big scam! they can’t answer because haven’t any ….

this casino is a scam!

thanks for supporting

Dear Djkhalaj,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could have been of more help.

Best regards,

Adam